The fastest way to reach us is email: support@igramapi.com.
What to include
- The email address of your IGramAPI account.
- For API problems, the
request_idfrom the error response (or theX-Request-IDheader) and roughly when it happened. - For billing questions, the date and amount of the payment.
Topics
| I want to… | Write to us with… |
|---|---|
| Get help with the API | The request ID, the endpoint and what you expected. |
| Ask about a payment or refund | The payment date and amount. See the Refund Policy. |
| Discuss a custom plan or high volume | Your use case and the monthly volume you expect. |
| Report a security issue | A description and steps to reproduce. Please do not publish details until we have responded. |
| Raise a rights or privacy request | The profile or post concerned and what you are asking for. See the Privacy Policy and Acceptable Use Policy. |
Before you write
Many answers are already in the documentation: errors, credits and rate limits and pagination cover the most common questions.
Account and dashboard
Manage your keys, usage and billing in the dashboard.