We want you to pay only for what works. This policy explains how that applies to credits, subscriptions and refunds.
1. Failed requests cost nothing
Any API request that ends with an error (HTTP status 400 or above) is not charged, and its credits are returned automatically. You never need to ask for a refund for a failed request.
2. Free plan
The Free plan costs nothing, so there is nothing to refund.
3. Subscriptions and one-time passes
- Cancel any time. You can cancel a subscription in the dashboard. It will not renew, and you keep your plan until the end of the period you already paid for.
- One-time passes do not renew, so there is nothing to cancel.
- Because credits are available the moment a payment succeeds, paid periods are generally not refundable once credits have been used, except in the cases below.
4. When we do refund
We will refund, in full or in part where appropriate:
- a duplicate or incorrect charge;
- a charge that was not authorized by you, reported promptly;
- a period in which the Service was substantially unavailable or did not work as described, because of a fault on our side, provided you tell us within 7 days and share example
request_idvalues; - a plan we terminate without cause (the unused part of the current period);
- any refund that the law requires.
We may also grant a refund on request in other situations, for example if you upgraded by mistake and have used very few credits. These are decided case by case.
5. How to ask
Email support@igramapi.com from your account email address. Tell us the date and amount of the payment and what went wrong, and include request IDs if the issue is about the API.
6. How refunds are paid
Approved refunds go back to the original payment method through our payment partner. Banks and card networks usually take about 5 to 10 business days to show the money, depending on your bank.
7. Changes
We may update this policy. The date at the top shows the latest version, and the version in force when you paid applies to that payment.